Tuesdays with Mary: Lessons from the Denver Airport Baggage Handling Fiasco
Tuesday, January 7, 2025 Happy New Year! It’s 2025 and I bet you have some big projects planned. I’ve been thinking about successful projects and what makes or breaks one. Before we go much further, it should be said that I love flying to or through Denver International Airport (DIA); the wide-open spaces, the striking architecture, the mountains peeking off to the west, and the sense that I’m about to embark on a new adventure. It’s a top-tier airport today, but it wasn’t always that way. DIA's early struggles illustrate how even brilliant concepts can face notorious setbacks in execution. [...]