FAQs

|FAQs
FAQs2018-11-08T20:53:51+00:00

October Research’s most Frequently Asked Questions

I can’t login, what’s my username and password?
Call us at 330-659-6101 x805.

Will my subscription auto renew?
We do not set up subscriptions for auto renew and will only renew when requested by a subscriber. For security purposes, credit card information is not saved.

When will I receive my login information after purchasing a subscription?
During normal business hours, you will receive your information the same day. If outside of normal business hours, you will receive the next business day.

How can I transfer my subscription to someone else?
Call us at 330-659-6101 x805.

Who do I call for help logging into a webinar I purchased?
Call us at 330-659-6101 x 805.

When will I get the recording of the webinar I just ordered?
The digital download link will be emailed to you in 2-3 business days following the live webinar.

Where will NS3 be held and what are the dates for 2019?
Visit NS3thesummit.com for more information about NS3 2019.

Where and how do I submit something for one of the publications?
Send an email to pressrelease@octoberresearch.com with the information you would like to submit.

How do I request a reprint of an article?
Send an email to reprints@octoberresearch.com.

What’s your mailing address?
October Research, LLC
3046 Brecksville Road, Suite D
Richfield, OH 44286